![]() There is a need forĭirection and a goal in mind but too much forward-planning can be restrictive and suffocate They fail to integrate important brand cornerstones.ĭigital experience innovation has a framework but avoids a rigorous plan. The rub is that those companies that do innovate also risk failure if Incremental improvement, finding a new unmet need and making only a small adjustment toĬompanies that fail to innovate – digitally or otherwise – do not just stand still instead, they slideīackwards and ultimately fail. What is innovative? On occasion, it can be the new and the fresh, but it is equally important as an Software has to offer is certainly a useful tool but successful innovators always begin in the same Innovating the digital customer experience does not begin with technology. Getting the company on board – leadership. ![]() Small is beautiful, particularly when it comes to innovation.31Ħ.3. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording or any information storageĪnd retrieval system, without prior permission in writing from the publisher. Innovating the Digital Customer Experience In association with Jahia Īll rights reserved. Prior permission in writing from the publisher. Or any information storage and retrieval system, without Reproduced or transmitted in any form or by any means,Įlectronic or mechanical, including photocopy, recording Jahia econsultancy-innovating-the-customer-experienceĪll rights reserved.
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